Payment Terms

Effective Date: June 12, 2026​

This Payment Policy outlines how payments work for services provided by JoyWorksVA ("we," "us," "our") and applies to all clients ("you," "client") engaging our services.

​

Payment Terms

All pricing, payment amounts, payment schedules, and due dates will be specified in an individual proposal, invoice, quote, or service agreement provided to you before work begins. By approving a proposal, signing an agreement, or submitting payment, you agree to the payment terms outlined in that document.

​

Payment Due Dates

Invoices are due on the date specified on the invoice. If no date is specified, payment is due upon receipt unless otherwise stated in your agreement.

​

Late Payments

Payment is required to be made on time in order for work to continue as scheduled. If a payment is late:

• Work may be paused until payment is received.

• Project timelines, deadlines, and delivery dates may be delayed or rescheduled at our discretion.

• Any delays caused by late payment are the responsibility of the client and do not extend or guarantee original deadlines.

We are not liable for any consequences resulting from delays caused by late or missed payments.

​

Project Scope & Changes

Payment covers the services and deliverables specifically outlined in your proposal or agreement. Any work outside the agreed scope (additional revisions, added pages, new deliverables, scope changes, etc.) may require an updated quote and additional payment before that work begins.

​

Refunds

All payments are considered final once work has begun.​

​

Refunds will only be considered in the following circumstance:

• JoyWorksVA is fully unable to begin or deliver the agreed-upon project due to reasons within our control.​

Refunds will NOT be provided for any of the following:

• Work that has been completed, partially completed, or delivered as long as the work matches the agreed scope.​​

• Client change of mind, change in business direction, or decision to no longer proceed.

• Delays, non-responsiveness, or failure to provide requested materials/information by the client.

• Client failure to review, approve, or provide feedback within a reasonable timeframe.

• Circumstances outside JoyWorksVA's control (illness, technical issues on the client's end, third-party platform issues, etc.) that affect the client's ability to use deliverables.

• Any reason not explicitly listed above as eligible for a refund.

​

JoyWorksVA reserves the right to make the final determination on refund eligibility on a case-by-case basis.

​

Cancellations

If a client wishes to cancel a project after work has begun, no refund will be issued for work already completed or in progress. Any remaining balance for completed work up to the point of cancellation remains due and payable.

​

Disputes

Any disputes regarding payments, invoices, or this policy must be raised in writing within 2 days of the invoice date or service delivery. JoyWorksVA reserves the right to address payment disputes on a case-by-case basis, and this policy does not waive any rights available to JoyWorksVA under applicable law.

​

Currency & Fees

All prices are listed in USD unless otherwise stated. Clients are responsible for any transaction fees, currency conversion fees, or bank charges associated with their payment.

​

Changes to This Policy

JoyWorksVA reserves the right to update this Payment Policy at any time. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

​

Questions

If you have questions about an invoice, payment, or this policy, contact us at therese@joyworksva.com